Wasta is the most important Arabic word while living in the Gulf. As opposed to Egypt where baksheesh (tips, but really petty bribes) allows you to gain some semblance of control of your life, in the UAE wasta defines your experience.
Wasta is your connections and your connections’ connections. The more wasta you have, the more flexible the rules and the more opportunity. As with the rest of the Middle East, everything is negotiable.
I experienced the power of wasta just a couple of months into my Dubai life. I was still waiting for my residency and my second tourist visa was about to expire so Hannah, Annika, and I decided to go to Mussandam, Oman over the long weekend for my second visa run and the Islamic New Year. In the UAE, the weekend is typically Friday and Saturday, but we had Thursday off as well. We headed to Oman on Thursday afternoon. A lot of other people had the same idea so the border crossing took over an hour.
We camped in Khassab, Oman for the night.
We spent the night camping in Khassab (I’ve written about it previously here) and after spending the day on a Dhow cruise we headed back to Dubai. Fortunately, or so we thought, most people were staying for another day so it shouldn’t be as crowded as before. We joked as we exited Oman, guessing how long it should take us to get through the border, 10 minutes? 15 minutes?
When we walked in, we were excited to see only one person ahead of us in line. When we handed the immigration officer our passports, he said I could go get the car while he processed our passports. As I walked to the car, Annika came running out saying he needed me. He asked me why I was trying to enter the country on a tourist visa when I had a residency visa. I had a residency visa?! I wish there had been confetti cannons to help me celebrate, but instead he told me that I couldn’t enter the country without a hard copy of my visa and to contact my sponsor (Masdar Institute). When I decided to come to the UAE on a tourist visa, I was warned that I would not be let in if I had a residency visa approved, but not physically with me. I had incorrectly assumed that Masdar would notify me when my visa was approved.
As I tried phone calls and emails to get in contact with Masdar, Annika and Hannah called the US citizen emergency number. The consulate told me to ask if I could leave my passport as collateral and come back on Sunday or Monday with the hard copy of my visa. When I asked the immigration officer, he laughed before saying absolutely not. The consulate told me they would call me back. The Masdar provost responded to my email saying I was stuck at the border saying that he cannot send me my visa and they were notified it had been approved on Wednesday, but decided to wait to tell me until my visa was sent to them. My advisor at Masdar called me soon after to say that he couldn’t personally come to the border due to his own visa issues, but I may be able to have one of my relatives bring me the hard copy of my visa on Monday.
Hannah and Annika were both already UAE residents and did not have their UAE licenses yet so they couldn’t drive my car back to Dubai. Both of them had to be at work on Sunday, but there are no flights out of Mussandam except to Muscat on weekdays. While I tried to figure out how to get back into the country, they were trying to figure out how to get home without me.
Back to wasta. I called a connection, who at the time was an advisor to an important government official, to let him know I was stuck at the border. He immediately asked to speak to the immigration officer. As an American, I hesitated, but quickly remembered that this is normal in the Middle East. I asked the officer if he could better explain the situation on the phone. I casually mentioned that he worked for the aforementioned big wig. Less than a minute into their conversation, the officer is calling him habibi. He gives me my phone back and tells me that he will help me when the now very long line dies down. We wait for an hour as more and more people come in. I’m wondering if they’ll let me camp on the beach between the Oman and UAE border or if I’ll have to re-enter Oman and camp there for a few more days. (I love camping so much too!)
Finally, I re-approach the officer and he asks me to walk to his office with him. First, he lectures me on the importance of learning and speaking Arabic. Then, he gives me a receipt for my passport and his cell phone number, and tells me I can re-enter the UAE and come back to collect my passport with the hard copy of my visa.
Hannah, Annika, and I celebrated when we crossed the border (still no confetti canons though). If it wasn’t for wasta, Hannah and Annika would’ve had to walk through the border, call a cab, and take a long uncomfortable bus back, while I camped in Oman for a couple more nights.
Celebrating a successful, drama free re-entry from Oman a few months later